Shipping policy
At KNOX WILLIAM SHEPARD, we are committed to delivering premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting time and ensuring your goods are delivered in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide shipping services for all our seafood products. Our standard international shipping normally takes 7–14 business days to arrive, depending on the destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation
We maintain full transparency on all shipping fees. The shipping cost is calculated in real time based on your total order weight, package size and delivery destination. The final and exact shipping fee will be clearly displayed on the checkout page before you complete payment, with no hidden charges or extra fees.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined solely by the local customs authority of your receiving country. These additional charges are theresponsibility of the recipient. We highly recommend customers check the local import regulations and relevant fee standards of your country before placing an order to avoid unexpected expenses.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, food-grade, shockproof and insulated packaging materials for all orders. Our customized packaging can effectively keep products fresh, prevent extrusion, damage and leakage during long-distance international transportation, and fully protect the quality of your seafood goods.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, bringing you extra safety and peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon delivery. If you find package damage, leakage, deformation or product abnormalities, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems after signing for the package, please submit a service request with relevant photos and videos to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund or other after-sales services.
7. Customer Shipping Support
Our professional customer support team is always available to assist you with any questions regarding order processing, shipping status, customs clearance, delivery delays and after-sales issues. Feel free to contact us via email or phone anytime, and we will reply and resolve your problems as soon as possible.
Final Statement
We keep optimizing our logistics system and packaging solutions to provide every customer with faster, safer and more worry-free seafood shopping experience. Thank you for choosing KNOX WILLIAM SHEPARD!